FAQ

Orders ship from within the United States. We deliver to the contiguous 48 U.S. states only.

We do not deliver to Alaska, Hawaii, U.S. territories, international destinations or military mailing addresses, including APO, FPO and DPO.

Standard shipping is free on all orders within our delivery area. There is no minimum purchase requirement.

See our Shipping Policy for the complete delivery arrangements.

Order processing and dispatch take 1–3 business days after successful payment and receipt of the information needed to fulfill your order.

Estimated transit time after dispatch is 3–5 business days. The estimated total delivery time is therefore 4–8 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

These are estimates, rather than guaranteed arrival dates. If we cannot dispatch within the stated processing period, we will contact you and offer the choice of agreeing to a revised shipment date or cancelling the unshipped order for a full refund.

Yes. Once your order ships, we send tracking information to the email address supplied at checkout. Your shipment information identifies the carrier handling the delivery.

The tracking record may take time to display its first carrier scan. If you cannot locate your shipment email, check your spam folder or contact us with your order number.

Prices are in U.S. dollars (USD) and include applicable sales tax. Standard shipping within our delivery area is free.

You will not be asked to pay additional shipping charges, taxes or import duties upon delivery.

The payment methods actually displayed at checkout are available for your purchase. Availability can depend on the payment provider and the checkout options presented for your order.

Do not send full payment card details by email.

Contact us as soon as possible with your order number and the requested change.

If the order has not shipped, we can usually update it or cancel it. For a cancelled, unshipped order, we issue a full refund within 3 business days.

After dispatch, address changes depend on the carrier’s capabilities. We will explain available options before asking you to agree to additional costs. If the order has already shipped, our return procedure applies.

Email support@pinecrestadventure.shop within 30 calendar days after delivery. Include your order number and identify the item you wish to return.

For a change-of-mind return, the item must be unused, complete and in the condition received. Include original packaging where reasonably available. These conditions do not prevent claims for goods that arrived damaged, defective, incorrect or materially different from their description.

We provide a prepaid return label or another return arrangement at our expense. Please contact us before sending the item.

Return address:
PINECREST ADVENTURE GOODS LLC
805 US 27 South
Cynthiana, KY 41031
United States

Please dispatch your return within 14 calendar days after receiving our instructions, unless we agree otherwise. A request made within the 30-day period remains timely if our response or label arrangements take additional time.

We pay shipping costs for eligible returns, including change-of-mind returns and returns involving damaged, defective or incorrect goods.

We do not charge a restocking fee, return handling fee or return processing fee.

We issue the refund to your original payment method within 3 business days after receiving an eligible return. We notify you when the refund has been issued.

The refund includes the amount paid for the returned item and any tax attributable to it. A full eligible order return receives a refund of the full order amount. Your bank or payment provider may require additional time to display the credit.

See our Return and Refund Policy for full details.

Contact us as soon as reasonably possible with your order number and a description of the problem. Photographs can help where reasonably available.

We will investigate and arrange an appropriate refund or replacement. Do not discard an affected item before contacting us unless it would be unsafe to keep it.

For delivery problems, we will investigate with the carrier. A delivery scan does not automatically prevent us from reviewing a non-delivery report. You do not need to purchase shipping insurance to receive assistance.

Only the components expressly listed for the particular product are included. Background props, additional discs and beanbags are excluded unless the listing specifically includes them.

A mini marker is a position marker, rather than a full-size throwing disc. Product photographs alone do not establish competition approval, certified performance or a place of manufacture.

Follow the instructions supplied with the actual product. Choose an appropriate area with adequate clearance from people, animals, traffic, windows and other hazards.

Inspect equipment before use, stop using damaged items and provide appropriate adult supervision where children participate.