Return and Refund Policy

Last updated: October 31, 2026

PINECREST is operated by PINECREST ADVENTURE GOODS LLC. We accept eligible return requests made within 30 calendar days after delivery, including returns for a change of mind.

Return Eligibility

For a change-of-mind return, the item must be unused, complete, and in the condition in which you received it. Please include its accessories and original packaging where reasonably available.

These condition requirements do not prevent you from returning an item that arrived damaged, defective, incorrect, or materially different from its description. Your rights under applicable consumer law remain unaffected.

How to Request a Return

Email support@pinecrestadventure.shop with your order number and the item you wish to return. For damaged, defective, or incorrect items, please describe the issue and provide photographs if reasonably available.

We will provide a prepaid return label or arrange another return method at our expense. Please contact us before shipping so that we can identify your order and provide the appropriate instructions.

Return address:

PINECREST ADVENTURE GOODS LLC
805 US 27 South
Cynthiana, KY 41031
United States

A request submitted within the 30-day period remains timely if our response or return-label arrangements take additional time. Please dispatch your return within 14 calendar days after receiving our return instructions, unless we agree otherwise.

Return Shipping and Fees

We pay return shipping costs for eligible returns, including change-of-mind returns and returns involving damaged, defective, or incorrect items.

We do not charge a restocking fee, return handling fee, or return processing fee.

Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible after discovering an issue. We will arrange an appropriate refund or replacement, subject to availability and your preference.

Please do not discard an affected item before contacting us, unless keeping it would be unsafe. Packaging and photographs can help us resolve the issue, but their absence does not automatically invalidate your claim.

Refunds

For an eligible return, we will issue the refund to your original payment method within 3 business days after receiving the returned item.

The refund includes the amount paid for the returned item and any tax attributable to it. For a full eligible order return, we refund the full amount paid for that order. Our standard outbound shipping is free, so there is no outbound shipping charge to deduct.

Your bank or payment provider may take additional time to display the credit. We will notify you when the refund has been issued.

If a returned item does not meet the change-of-mind conditions, we will explain the specific issue and discuss the next steps before making any deduction or disposing of the item.

Exchanges

Contact us if you would prefer a replacement or exchange. Availability will be confirmed before arrangements are made. You may also request an eligible return and place a separate order.

Order Cancellations

Contact us promptly if you wish to cancel an order. If it has not shipped, we will cancel it and issue a full refund within 3 business days. If it has already shipped, the return process above applies.

Contact

PINECREST ADVENTURE GOODS LLC
Website: https://pinecrestadventure.shop
Email: support@pinecrestadventure.shop
Phone: +1 (310) 720-9411
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time (CST/CDT), excluding U.S. federal holidays.

Business days are Monday through Friday, excluding U.S. federal holidays.