Privacy Policy

Last updated: October 31, 2026

This Privacy Policy explains how PINECREST ADVENTURE GOODS LLC, operating as PINECREST (“we,” “us,” or “our”), handles personal information when you visit https://pinecrestadventure.shop, place an order, or contact us.

Information We Collect

Depending on your interaction with our store, we collect:

• Contact information, such as your name, email address, telephone number, and shipping and billing addresses.

• Order information, such as the products purchased, order value, payment status, delivery information, and return or refund records.

• Customer service information, including messages and information you provide when requesting assistance.

• Technical and usage information, such as IP address, browser and device information, cookie identifiers, and interactions with our website.

Payment details are processed by the payment providers available at checkout. We receive the transaction information needed to manage your purchase. Please do not send full payment card details or sensitive identity documents by email.

How We Use Information

We use personal information to:

• Process payments, fulfill orders, and arrange delivery.

• Provide order confirmations, tracking information, and customer support.

• Handle cancellations, returns, refunds, and disputes.

• Maintain the website and protect accounts, transactions, and services against fraud or misuse.

• Keep necessary business records and comply with legal obligations.

• Send promotional communications where permitted by law and, where required, with your consent.

You may unsubscribe from promotional emails using the unsubscribe link in the message. Essential order and service messages may still be sent.

Shopify and Other Service Providers

Our store is hosted on Shopify. Shopify provides the commerce platform used to operate the website and process store transactions.

We disclose information as reasonably necessary to service providers supporting store hosting, payment processing, delivery, customer support, information security, and business administration.

The information disclosed depends on the service. For example, a delivery provider receives the information necessary to deliver your order.

Shopify may also process certain information for its own purposes as described in its privacy policies. Further information is available at:

https://www.shopify.com/legal/privacy

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, website security, and remembering preferences.

Depending on the features enabled on the store, additional technologies may support measurement or marketing. Where applicable law requires consent, non-essential technologies must operate according to your consent choices.

Where a privacy or cookie preference control is available on the website, you can use it to review or change your choices. You can also manage cookies through your browser settings. Blocking necessary cookies may affect checkout or other store functions.

Information Disclosures

We may disclose information:

• To service providers performing the functions described above.

• When you request or authorize a disclosure.

• To comply with a lawful request, legal obligation, or legal proceeding.

• To investigate fraud, protect security, or establish and defend legal rights.

• In connection with a merger, acquisition, or transfer of business assets, subject to applicable privacy protections.

Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order support, accounting, tax records, dispute resolution, and legal compliance.

We use reasonable safeguards appropriate to the information we handle. No method of electronic transmission or storage can be guaranteed completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information; withdraw consent; or object to or restrict certain processing.

Where applicable, you may also have rights to opt out of the sale or sharing of personal information or its use for targeted advertising, and to appeal a privacy request decision. These rights apply according to the relevant law and actual processing activity.

To make a request, email support@pinecrestadventure.shop. We may request information reasonably necessary to verify your identity or an authorized agent’s authority. We will respond within the period required by applicable law and will not discriminate against you for exercising protected privacy rights.

Where applicable law requires us to honor a recognized browser-based opt-out signal, we will do so.

International Processing

Shopify and other providers may process information in countries outside your state or country of residence. Where required, appropriate safeguards apply to these transfers.

Children’s Information

Our store is intended for purchases by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and address it.

Third-Party Websites

Links to other websites are provided for convenience. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The revised date will appear above. Additional notice will be provided where required by law.

Contact

PINECREST ADVENTURE GOODS LLC
805 US 27 South
Cynthiana, KY 41031
United States

Email: support@pinecrestadventure.shop
Phone: +1 (310) 720-9411
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time (CST/CDT), excluding U.S. federal holidays.