Shipping Policy

Last updated: October 31, 2026

This policy applies to orders placed at https://pinecrestadventure.shop, operated by PINECREST ADVENTURE GOODS LLC.

Shipping Origin and Delivery Area

Orders ship from within the United States.

We deliver to addresses within the contiguous 48 U.S. states only.

We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, or military mailing addresses, including APO, FPO, and DPO addresses.

Shipping Cost and Taxes

Standard shipping is free on all orders within our delivery area. There is no minimum purchase requirement.

Prices are displayed in U.S. dollars (USD) and include applicable sales tax. You will not be asked to pay additional shipping charges, import duties, or taxes upon delivery.

Order Processing

Orders are processed and dispatched within 1–3 business days after successful payment and receipt of the information necessary to fulfill the order.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays begin processing on the next business day.

If essential information is missing or an address cannot be verified, we will contact you promptly and explain any effect on the shipping schedule.

Transit and Estimated Delivery

Estimated transit time after dispatch is 3–5 business days.

The estimated total time from order placement to delivery is 4–8 business days, combining processing and transit.

These are estimates rather than guaranteed delivery dates. Weather, carrier disruptions, and other circumstances may affect transit. We will help resolve delivery problems and provide updates when available.

Shipping Delays

If we cannot dispatch your order within the stated processing period, we will notify you, explain the delay, and provide a revised shipment date where available.

You may agree to the delay or cancel the unshipped order for a full refund. We will not require you to accept an indefinite delay. If we cannot fulfill the order, we will cancel it and issue a full refund.

Cancellation refunds are issued within 3 business days, subject to any shorter period required by applicable law.

Tracking

We provide shipment tracking. Once your order has shipped, we will send the available tracking information to the email address provided with your order.

Tracking may take time to show the carrier’s first scan. The carrier handling your shipment will be identified in the shipment information.

Address Changes

Please contact support@pinecrestadventure.shop promptly if your shipping address needs correction. We can usually update an address before dispatch.

After dispatch, address changes depend on the carrier’s capabilities. We will explain any available options before asking you to agree to additional costs.

Missing or Damaged Deliveries

If your shipment is delayed, marked delivered but cannot be located, or arrives damaged, contact us with your order number.

We will investigate with the carrier and arrange an appropriate resolution. Where an order is confirmed lost or damaged in transit, we will arrange a replacement at no additional cost or a refund, as appropriate.

A delivery scan alone does not automatically prevent us from investigating a non-delivery report. You are not required to purchase shipping insurance to receive assistance.

Contact

PINECREST ADVENTURE GOODS LLC
805 US 27 South
Cynthiana, KY 41031
United States

Email: support@pinecrestadventure.shop
Phone: +1 (310) 720-9411
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time (CST/CDT), excluding U.S. federal holidays.